Legal
Privacy Policy
Last updated: September 2026
S19 Herbal Clinic (Natural Healing, Lasting Wellness) respects your privacy. This policy explains what we collect, why, and how it is protected.
Information We Collect
When you use this website we collect the information you provide: your name, phone number, email address, delivery address, order details, and any health information you share in consultation or assessment forms. We may collect basic technical data such as pages visited to improve the site.
How We Use Your Information
Your information is used to respond to assessment and consultation requests, confirm and deliver orders, send appointment and order notifications by email or WhatsApp, and provide follow-up care. We never sell or rent your personal data.
Health Information
Health information you share is treated as strictly confidential. It is only visible to S19 clinic staff involved in your care and is stored securely. It is never shared with third parties without your consent, except where required by law.
Payments
Payments are arranged through mobile money (MTN Mobile Money, Orange Money), bank transfer, or on pickup/delivery. We do not store your card details on this website.
Cookies & Local Storage
We use essential local storage only - for example to keep your shopping cart and remember delivery preferences. We do not use intrusive advertising trackers.
Your Rights
You may request a copy of the personal data we hold about you, ask for corrections, or request that your account and records be closed and deleted as permitted by law. Email us at s19herbs@gmail.com to make a request.
Data Retention
Order and consultation records are kept for as long as reasonably necessary to provide ongoing care and meet legal obligations, and are securely deleted after that period.